Our Service Department
Casco Bay Fords award Winning Service Department.
We understand how much you depend on your vehicle, so our auto repair staff will work to get your vehicle back on the road as fast as possible.
All cars and trucks need regular "check-ups" to ensure that all parts are in working order, fluids are at the correct levels, and worn out parts are properly replaced. The Service Staff and technicians at Casco Bay Ford are highly trained and certified on all services for your vehicle.Stop by and find what our customers have discovered and come to depend on for maintenance or repairs. The Casco Bay Ford Service team looks forward to making your ownership experience as enjoyable as it is meant to be. Casco Bay Ford would like your stay here to be a comfortable and enjoyable experience
 | Daniel Ridlon Service and Parts Director Dan has been in the Automobile industry for 25 years. 15 or those years here at Casco Bay Ford. He was born in Portland Maine where he attended local schools and college. Dan enjoys working in the Yarmouth area and finds the local population extremely friendly. He takes alot of pride in the Customer Satisfaction that Casco Bay Ford delivers. When you come into our service area Dan very often will be there to greet you. He is a very hands on manager, constantly available to both the customers and staff. |
 | Larry Lachance Shop Foreman |
 | Paul Seneca Parts Manager |
 | Jim Yates Service Advisor Jim is a former Marine Corps helicopter mechanic who moved to Maine in 1994 with his wife and two daughters. He has 16 years experience in the automotive industry and has been a service team Manager here for the last four years. Jim is very active with his family. They enjoy skiing in the winter, and boating and biking in the warmer months. Jim's willingness to help others is evident when you speak with him on the phone or meet him at the service desk. He is always doing what he can to assist customers with their concerns. |
 | Jason Snyder Service Advisor Jay has work for Casco Bay Ford for fifteen years and is currently a Service Team Manager. When you bring your vehicle in for service Jay will be one of the first people you may talk to. Jay has lived in Yarmouth for just over thirteen years with his wife and son. He is very active in the local community and has been coaching soccer, baseball and basketball for several years. He is an avid sports enthusiast, playing on local teams; he is often seen playing all of the sports he coaches. Jay believes it is a social responsibility to give back to the community in which you work and live. Jay has been a board member of the Yarmouth Little League and the Stephanie Mull Foundation. He was recently presented the Yarmouth Spirit Award. Jay is a graduate from the University of Southern Maine with a degree in business. Jay's philosophy on life is "that every day is a good day". |
 | Kathy Plourde Service Coordinator Kathy has worked here at Casco Bay Ford for four years. She is currently a familiar face in our service department, but has also worked in our office doing accounting. Accounting has been Kathy's main focus during her employment history. Now she provides a customer focus starting with your first call to schedule a service appointment. Her organizational skills and fresh attitude are impressive, customers appreciate her assistance. Kathy is a Maine native and currently lives in Durham with her husband. She has four grown children and four grandchildren. Gardening is Kathy's #1 hobby. She is considered our in house landscape expert. Kathy happily shares most of her spare time with the grandchildren and nurturing her gardens |
 | Edward Poole Technician |
 | Shaun Randall Technician
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 | Bruce Berry Technician |
 | Les Kane Technician |
 | Jared Lanham Technician |
 | Keith Larochelle Technician |
 | Brian Hix Technician |
 | Joshua Nalbandian Technician |
 | Steven Veilleux Technician |
 | John Larsen Technician |
 | Christopher Barrett Technician |
 | Richard Smith Service Shuttle Driver |
 | James Murray Service Shuttle Driver Jim has over forty years in the car business. He joined Casco Bay Ford in 1990 and has been delivering the best Customer Satisfaction results ever since. We have enjoyed his humor and grown from his ability to teach and share his excellent job skills. You may meet Jim by using our shuttle service while your vehicle is in for repair. Jim's list of job responsibilities here included Sales & Leasing, Sales Management, Sales training, Internet Sales and Customer development, satisfaction & retention. He recently decided to put more time into enjoying life outside of work. A sport enthusiast, Jim favors fishing, boating and baseball. He was involved for several years in the early development of the "Auburn Suburban Little League Baseball". Over the last few years Jim has been researching and collecting vintage fishing tackle. Jim resides in Auburn with his wife Mary. |
 | Kevin Elsemore Building Maintenance |
 | Joe Kelly Parts |
 | Justin Brawn Parts |
 | Harold Gallant Parts pick-up & Delivery Harold has been working as our Courtesy Shuttle Driver since 1995 and occasionally you will find him delivering parts as well. "Working here makes retirement more pleasant." (he's been quoted as saying) Prior to retirement, Harold traveled for 35 years selling automotive parts. He is a WWII and Korean War veteran, serving in a branch of the Navy called the Armed Guard. As a lifetime member of the VFW, Harold was selected to attend the official dedication ceremony for the WWII Memorial in Washington DC in May of 2004. Harold was born and raised in Orono, Maine and enlisted in the service right after graduating from High School. He has been a resident of Yarmouth since 1959, has three children, five grandchildren, and one great-grandchild. |