Customer Testimonials

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DealerRater May 26, 2022

Amazing dealer. Got my new Ford Mach-e from this dealership. Very honest and genuine dealership. Love the politeness and professionalism of the Sales team

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DealerRater Jul 18, 2021

Alexander and the crew were awesome!!! Best dealership experience I've ever had!!! I luv my Ford Escape!!! Will definitely be going back when I'm ready to upgrade!!!!

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DealerRater Nov 28, 2020

On the day after Thanksgiving, I bought my much needed F250 truck with the new 7.3 liter V8, aka the Godzilla. I had been working with Tia, the internet manager, who found the truck that I needed and she kept in constant touch with me via email over the past week. Casco Bay Ford had the very best financial deal of all Ford dealers in central Maine. In fact, I passed 3 Ford dealers on my way down to Yarmouth. Dylan was my salesman and he was very professional and knowledgeable about the truck. These new trucks are very complicated with a ...

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DealerRater Mar 4, 2020

Great great dealership I worked with Izzy he’s super nice and amazing they know what they are doing I highly recommend casco bay ford

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DealerRater Sep 13, 2019

First time buyer here, they had a used car that we wanted, went quickly with friendly service. 2 months later I had 2 items needing to be fixed, and it was taken care of with no hassle and no cost, great job sales and service!!

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DealerRater Jul 2, 2019

On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite ...

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DealerRater Apr 24, 2019

Highly recommend using Casco Bay Ford, Josh, Jeff and Lou all made the purchasing process extremely easy and fair. I bought the 16” Explorer Sport through the USAA car buying service, quick helpful and support the military/EMS and Law enforcement communities.

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DealerRater Jun 20, 2017

Buying a vehicle can be stressful and Rob at Casco Bay made it easier then you would believe! He was very candid with the way he figured out what I wanted. "I know I'm a car salesmen but trust me!" It takes a lot of pressure off and made the whole process a breeze. What I respected most about him was his genuine concern that I was happy with what I wanted. His managers were very flexible with us and they were very helpful too. There's something about the atmosphere in there that made my family ...

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DealerRater Jan 3, 2016

I had been thinking about buying a truck for over a year having never owned one. After doing my research I decided that I wanted to go with Ford and went to Casco Bay Ford. They have a fantastic selection there of both used and new. From looking at the selection of vehicles on the lot I got the impression that trucks are what they really specialize in selling. Ben Seefeldt was the sales associate who worked with me. He met us out on the lot and walked us through the variety of used trucks that they had and then ...

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DealerRater Jul 28, 2015

Gregg French was more than willing to work with me for the for the budget I was looking for. Brought the truck to me at work and test drove for it 2 days. Loved it and I left the dealership with the truck I wanted! Yeah!!!

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DealerRater May 16, 2015

Very happy with what they had been done as always,very friendly and knowledgeable, they all seem to listen to any concerns you may have.

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DealerRater Mar 21, 2015

Cascobay Ford does the hard things very well and also does the easy things very well too Jay in service knows the vehicle from its previous owner who traded it in and makes recommendations based on the well being of the vehicle Very pleased with everyone's attitude- they are trying hard to do the right thing

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DealerRater Nov 22, 2014

Great experience as always - friendly, professional and service work always done on time as promised. Highly recommend to anyone above all dealerships in the area.

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DealerRater Sep 15, 2014

We came for a test drive and drove home in a 2008 Saturn Aura. The sales staff was friendly and made the whole experience very pleasant. Cody McAllister and Ben Seefeldt were very professional and easy to work with. The finance manager Jeff Mcfarren made the paper work painless. We would definitely consider doing business with Casco Bay Ford in the future.

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DealerRater Jul 17, 2014

I bought a Ford Edge yesterday, and from my initial call to the signing of the paperwork, was easy breezy! I have been looking for a few months, and when I pulled up they had exactly what I wanted color, price, and my sales person Drew Bassett was so informative he went above and beyond explaining the car! We had some good laughs on the test run, and it just made me so happy to feel not just another sale! This is my second car from this dealership and was so impressed with their overall customer service and will be ...

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DealerRater Jun 22, 2014

I had a great experience buying my 2013 Ford Focus. Gregg French was easy to work with and was not pushy. I expected the same ole same ole and never experienced it. Even when Buzz Mendoza stepped in he was able to move in my direction a bit. Great guys, great dealership. Look forward to a long and lasting relationship with Casco Bay Ford.

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DealerRater Jun 1, 2014

I searched for quite awhile online trying to find the "right" car. When using a comparison search between models, Casco Bay Ford had hands down the best start price. I was really specific in what kind of car I wanted: age, miles, price, color, features etc.. This is my first time dealing with Casco Bay and I have NEVER had such a GREAT experience buying a car. I bought a 2012 Kia Forte, love~love~ love it. My relaxed sales guy Ben was really fun to work with. My experience was, it is worth the trip and it is ...

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DealerRater May 22, 2014

When I found the pre-owned car I was looking for advertized at Casco Bay, I called and was lucky enough to reach Nate Conners. Nate arranged for me to take this car for an extended test on short notice and he was more than responsive to my questions and concerns. Given my schedule, I would not have been able to pursue this sale if not for his flexibility. He represented this dealership with professionalism, flexibility and good humor. Without his responsiveness, I would not have made an offer. The sales transaction was respectful and straightforward. It was a fair deal. ...

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DealerRater Feb 21, 2014

I bought a car from Casco Bay Ford yesterday from a sales professional named, Ben Seefeldt. What a GREAT customer based dealership. I live over 2 hours away, and like everyone, life is extremely busy. They offered to drive the car to me, and leave it so that I may have the opportunity to test drive it. We drove to the dealership early in the morning to either make a deal, or return the car. I was presently surprised by how fast they and caring they are. I flew in and out of there like a hurricane. My husband and I ...

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DealerRater Jan 24, 2014

What can I say? I have wanted to buy a new car for several months. It just seemed like no one wanted my business. I had been to Rowe, Yankee, Prime, Berlin City, Bill Dodge & Quirk. Let's just say I was less than impressed by the sales staff at these dealerships. I mean seriously. It just felt like they were trying to sell me cars that I didn't want to buy. I was confused. I didn't get it. Why are these people working so hard to sell me something I don't want to buy. I ...

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DealerRater Jan 22, 2014

Ben!!!I can’t thank you enough for working with me so patiently to find the perfect vehicle. You were so accommodating and truly committed to meeting my needs. I got in my new car this morning and can honestly say I am 200% satisfied. I absolutely LOVE it! Kudos to the entire CASCO BAY FORD staff for red carpet service, everyone was so personable it was truly a pleasant experience. Will I be back for a future purchase ABSOLUTELY, as well as my family, friends and co-workers as I sing all of your praises. Thanks Again! Kelly Hansen Windham Maine

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DealerRater Nov 28, 2013

This was my first car buying experience. Ethan made it easy and got me into a better car than I expected for the same price as used vehicles I was offered at other dealerships. He showed me a few different vehicles and let me decide which one I liked best. No pressure at all. I am also continuing to bring my vehicle back for service because everyone there is very knowledgable and the service is very quick.

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DealerRater Nov 17, 2012

What I liked about dealing with Casco Bay Ford was it is a local, small business in my neighborhood. I received the personal touch from Ethan Duval. He listened to what I wanted, and they searched, and located 'my car'. They had patience with my financing process and even put the license plates on after I registered the car. So, if you're looking for a Great salesman to purchase a vehicle from, go in and see Ethan!

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DealerRater Oct 13, 2012

Dealing with Nate and the rest of the Casco Bay team has been the most pleasant buying experience I've had. My wife and I were looking for a 2013 Ford Escape SEL in gray. Zero pressure. Nate asked what our needs were and worked hard to find the exact vehicle that we wanted and get it from another dealer. While that should be the norm, Nate went one step further and delivered the car to our home, showed us the features and had us sign the papers in the comfort of our home. All of this happened after 8pm on ...

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DealerRater Oct 21, 2011

Great experience in purchasing a new vehicle. Anthony was very patient and answered all questions about the vehicle and because we lived over 300 hundred miles from the dealership he even went out and took pictures of the vehicles exterior and interior so we could see what we were purchasing. The Financing was also very easy and the rates were much better than my local Credit Union and Bank. The real kicker though was that they actually delivered the vehicle to me, that is what I call service. My wife and I were going to go pick it up but my ...

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DealerRater Sep 24, 2011

This is more a positive Joe Galletta and Nate Connelly review than a Casco Bay Ford review … Joe is (was?) a managing partner of Casco Bay Ford and he is the reason I went there in the first place after a 20 year relationship with Rowe Ford … Joe G is an absolute straight shooter, unlike many (if not most) xxxxxx-monks in the car bizness … Joe’s word is gold and he honestly treats customers the way we all want to be treated … Joe feels that taking care of the customer is # 1 and as long as that is done well, everything else ...

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DealerRater Dec 21, 2010

I got what I wanted without a lot of unnecessary time. Purchase was handled very quickly, got all the options, rebates, discounts, etc. Second vehicle I have bought there, and not the last. Service on my former vehicle was always timely and reasonable.

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