Customer Testimonials

The sales department at Casco Bay Ford makes the experience fun and pressure free. They all get along and banter with not just themselves but their customers as well. We laughed so much that we forgot we were buying a $40,000 car. Rob even bought us coffees and our kids apple juice at the gas station when he filled up the gas tank! Rob was so good with us having our young children there and making sure he worked efficiently so the kids didn’t burn out spending unnecessary amounts of time there.

Read at DealerRater

I’ve been going to Casco bay for quite sometime and have purchased several vehicles off of them. Sales team is great and I’ll continue to buy vehicles off them. However service center sucks they used to be great but have gone way down hill. You have to manage your own repairs they will never call and update you and they book out for several weeks.

Read at DealerRater

Extremely pleased with the whole team, especially JOSHUA LIBBY, very professional, kind, knowledgeable, went there with a 2023 150, truck, which I loved but needed to upgrade to replace my plow truck, and they worked magic took my old truck put in a 2024 250 and lowered my payments, that was amazing, will work with these people going forward.

Read at DealerRater

I just bought a new Bronco, and the team here are AWESOME!!!! Worked with Rob in sales, and Gregg in finance. This deal was PERFECT!! 100% transparent, straightforward, and I had a wonderful experience from start to finish!! Thanks guys!!!!

Read at DealerRater

Great people, helpful process. Was what I needed for buying my first F-150. Thanks Casco Bay!

Read at DealerRater

Amazing dealer. Got my new Ford Mach-e from this dealership. Very honest and genuine dealership. Love the politeness and professionalism of the Sales team

Read at DealerRater

I finally was able to pick up my Ford F-350 Lariat at Casco Bay Ford. I never meant the Salesperson Josh until I picked up my Truck he was fine but wish he spent more time going over truck with me. That being said. I’m a Veteran and I asked for a veteran discount. I was told unless your retired or active service you can’t get through Ford. I the Asked if Casco Bay could give me a military Discount since I’m buying a $80,000 Truck. I emailed the General sales manager never responded. When I went in ... Read More

Full review text opened.

DealerRater - Dec 9, 2021

I finally was able to pick up my Ford F-350 Lariat at Casco Bay Ford. I never meant the Salesperson Josh until I picked up my Truck he was fine but wish he spent more time going over truck with me. That being said. I’m a Veteran and I asked for a veteran discount. I was told unless your retired or active service you can’t get through Ford. I the Asked if Casco Bay could give me a military Discount since I’m buying a $80,000 Truck. I emailed the General sales manager never responded. When I went in to pick up Truck I asked again about Military Discount..He said the Management team said no.Josh said they could sell the Truck that I have had a deposit on over a Month to a guy from Iceland For $5000 more than I was paying.The two managers just sat up on their thrones not really carrying if I bought the truck or not. I was told by Josh if I financed through them I could get $500 off. The owner of this dealership Eric Chinchette all four uncles served in WWII as had my Dad. I was not asking for much off I was going to buy the Truck either way . I am happy with the Truck but for someone who spent 15 years in the car business I don’t like the dont give a xxxx attitude of the management Your customers are your best advertisement . They did not thank me for my business. Wow! I guess customer Appreciation don’t mean anything at Casco Bay Ford. In and out thanks for your money have a good day! Enough said “Never judge a book by its cover”

Read at DealerRater

I dont understand what happened to casco bay ford service department but i can tell you they dont knowwhat there doing at all. i called three weeks ago i had a engine light come on they set up a time i took it down they said there was a recall on the censer that caused the light to come on.and they fixed it. one day later it came on again i called went back they said it was the knox cencer and they had to order one and wanted to know if i had a extened warrenty because it ... Read More

Full review text opened.

DealerRater - Sep 7, 2021

I dont understand what happened to casco bay ford service department but i can tell you they dont knowwhat there doing at all. i called three weeks ago i had a engine light come on they set up a time i took it down they said there was a recall on the censer that caused the light to come on.and they fixed it. one day later it came on again i called went back they said it was the knox cencer and they had to order one and wanted to know if i had a extened warrenty because it was 600.00 dollars for the sencer friday after that they called to say the part was in and made a appointment for 9 am the 7th sept i drove 2 hours down and 2 hours back for the third time and they said they didnt know who called but they didnt have the parts after 12 hours of riding back and forth i was very upset and i told them so.then i found out the sencer was or should be covered under the recall i am very unsatisfied with this dealer as far as service when the other service manager was there i never had this kind of problem.sorry to say but i would not recomend this service department for anything.they dont tell the truth they probley sold my sencor to someone else. because of this i will not deal with them again and im telling friends and family to do the same hate to see a place that was fair and new what they were doing turn to this cost me 120.00 for three trips down there and my truck is still not fixed

Read at DealerRater

Alexander and the crew were awesome!!! Best dealership experience I've ever had!!! I luv my Ford Escape!!! Will definitely be going back when I'm ready to upgrade!!!!

Read at DealerRater

Greg french is a joke called for 5 days to return a lease vehicle no return phone never again for casco bay ford once they make the sale they are done with you

Read at DealerRater

Staff wasted my time, and prejudged my appearance. After a 70hr work week, I decided to dress down with sweatpants and a tee shirt. Did not even bother to introduce himself. Nor did he even want to look at any finical statements. Staff also showed a car that I was not interested based on price. The car I wanted was not on the lot. I will not even consider them as a dealership.

Read at DealerRater

On the day after Thanksgiving, I bought my much needed F250 truck with the new 7.3 liter V8, aka the Godzilla. I had been working with Tia, the internet manager, who found the truck that I needed and she kept in constant touch with me via email over the past week. Casco Bay Ford had the very best financial deal of all Ford dealers in central Maine. In fact, I passed 3 Ford dealers on my way down to Yarmouth. Dylan was my salesman and he was very professional and knowledgeable about the truck. These new trucks are very complicated with a ... Read More

Full review text opened.

DealerRater - Nov 28, 2020

On the day after Thanksgiving, I bought my much needed F250 truck with the new 7.3 liter V8, aka the Godzilla. I had been working with Tia, the internet manager, who found the truck that I needed and she kept in constant touch with me via email over the past week. Casco Bay Ford had the very best financial deal of all Ford dealers in central Maine. In fact, I passed 3 Ford dealers on my way down to Yarmouth. Dylan was my salesman and he was very professional and knowledgeable about the truck. These new trucks are very complicated with a lot of features and he was able to walk me thru the new Ford App, which even offers an auto start from your smartphone. Then, I finished up with Gregg, the business manager and we breezed thru all the paperwork on a tablet and walked out with hardcopies of everything. I also purchased from him an extended warranty for another 3 years and up to 75000 miles beyond the 36 month/3 year bumper to bumper, which I thought was a great deal and offers peace of mind. All in all, it was a great buying experience and I would always check with Casco Bay Ford before doing any deal anywhere.

Read at DealerRater

Great great dealership I worked with Izzy he’s super nice and amazing they know what they are doing I highly recommend casco bay ford

Read at DealerRater

First time buyer here, they had a used car that we wanted, went quickly with friendly service. 2 months later I had 2 items needing to be fixed, and it was taken care of with no hassle and no cost, great job sales and service!!

Read at DealerRater

On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite ... Read More

Full review text opened.

DealerRater - Jul 2, 2019

On June 19th, 2019, my wife and I were returning home to Pennsylvania from Bar Harbor when the windsheild wipers on our Winnebago RV stopped working. Because the chassis is built by Ford, we stopped at Casco Bay Ford to see if they good help us. Although we didn't have an appointment, one of their technicians, Brian, took almost an hour to determine what was wrong. Although they were unable to make a repair they did help us find out what was wrong and we were again on our way south. Their friendliness and helpfulness was outstanding. They were polite and there was no charge for their time. We can't thank them enough!! If it were possible, we would give them six out of five stars for a rating.

Read at DealerRater

Highly recommend using Casco Bay Ford, Josh, Jeff and Lou all made the purchasing process extremely easy and fair. I bought the 16” Explorer Sport through the USAA car buying service, quick helpful and support the military/EMS and Law enforcement communities.

Read at DealerRater

They send out the pull snaps to every single resident place and tell them that they win the price of at least $500 and tell them to come in the shop so they can scan it. Doesn’t matter how long your drive is, 2 hour drive to their car dealership and they said you won $2. All they want is luring people in the shop so they can look at their products. Worst kind of advertisement ever. I will never ever shop in this car dealer.

Read at DealerRater

We we're looking for a very specific truck. Found 3 Nationwide using car gurus. 1st, in Texas, second in Oklahoma, and third,,, you guessed it casco bay ford. The truck in Texas have fewer miles and more options but let's face it, Texas is a long drive. Called the dealership in Texas and discussed the truck and what they would be willing to do with my truck as a trade without seeing it. After 2 days of back and forth emails and texts with pictures of my truck they came back to me with a ballpark deal. Wholesaler would be ... Read More

Full review text opened.

DealerRater - Apr 30, 2018

We we're looking for a very specific truck. Found 3 Nationwide using car gurus. 1st, in Texas, second in Oklahoma, and third,,, you guessed it casco bay ford. The truck in Texas have fewer miles and more options but let's face it, Texas is a long drive. Called the dealership in Texas and discussed the truck and what they would be willing to do with my truck as a trade without seeing it. After 2 days of back and forth emails and texts with pictures of my truck they came back to me with a ballpark deal. Wholesaler would be interested in my truck between 18-19k. This was a decent deal considering and the truck we wanted was priced great at 49900. A day went by and the Texas dealer called up and offered to deliver the truck to us in New Hampshire and pick up my old truck if I would accept 18k for mine. Perfect! Except for the uneasy feeling of taking delivery of a truck I never had seen in person before........ It's the technician in me I guess... So we called up caso bay ford and talked with Tia over the phone about the truck they had which was priced over 54k..... Caso bay is about 2hrs away from us and didn't want to waste our time if they weren't going to be able to match the deal from Texas. After Tia went back and forth with the manager she came back to me on the phone and said we will match it, we are willing to do what it takes to get the sale! So, we went for the drive, only to sit around half the day and the manager said no way,,, can't be done! The offer was 53k and 12 for my truck??????? Are you for real? Needless to say we didn't buy from them and now, the truck in Texas is gone!!! Well done casco bay ford!!!!

Read at DealerRater

I have my 2013 F150 serviced at Casco Bay Ford in September. They noted that my front brakes needed to be replaced and my tire tread was getting low. I had the front brakes replaced and new tires put on. I had Lyme disease so the truck wasn't used until this last month. I notice the inspection sticker was due so brought the truck into Casco Bay Ford for a sticker. Now they tell me it will need rear brakes and the front strut is leaking and if will cost over $900.00 to get fixed. Makes me wonder what they looked ... Read More

Full review text opened.

DealerRater - Jan 3, 2018

I have my 2013 F150 serviced at Casco Bay Ford in September. They noted that my front brakes needed to be replaced and my tire tread was getting low. I had the front brakes replaced and new tires put on. I had Lyme disease so the truck wasn't used until this last month. I notice the inspection sticker was due so brought the truck into Casco Bay Ford for a sticker. Now they tell me it will need rear brakes and the front strut is leaking and if will cost over $900.00 to get fixed. Makes me wonder what they looked at back in September since the truck wasn't used since they last worked on it?

Read at DealerRater

Went in to look at new vehicles not ready to buy yet first i speak with a salesman tell him i am just looking and then this clown act sales manager with the cheap suit and dyed jet black hair comes over and does just about everything but mug me ,to sell me a vehicle , typical high pressure sales tactics ,

Read at DealerRater

Buying a vehicle can be stressful and Rob at Casco Bay made it easier then you would believe! He was very candid with the way he figured out what I wanted. "I know I'm a car salesmen but trust me!" It takes a lot of pressure off and made the whole process a breeze. What I respected most about him was his genuine concern that I was happy with what I wanted. His managers were very flexible with us and they were very helpful too. There's something about the atmosphere in there that made my family ... Read More

Full review text opened.

DealerRater - Jun 20, 2017

Buying a vehicle can be stressful and Rob at Casco Bay made it easier then you would believe! He was very candid with the way he figured out what I wanted. "I know I'm a car salesmen but trust me!" It takes a lot of pressure off and made the whole process a breeze. What I respected most about him was his genuine concern that I was happy with what I wanted. His managers were very flexible with us and they were very helpful too. There's something about the atmosphere in there that made my family and I feel relaxed. No, it's not the shiniest showroom with marble floors and chrome everywhere but it was warm and inviting... Regular guys in polo's and khaki's not suits, slicked back hair and arrogant.

Read at DealerRater

We are just starting to look at a new truck/SUV and aren't really ready to buy until we have decided what the right vehicle is. We told the sales guy this up front. But they were typical high pressure sales tactics, get you in a vehicle and try to not let you leave until you commit to buying. Ugh, so sick of these tricks and traps.

Read at DealerRater

order new truck on may 10 2016,trading in 2009 ,had deal for 31000 out ddoor price,vehicle comes in end of june,go to pick up they start looking at my truck (2009) buzz Mendoza who i made deal with on may 10, calls me in his office asks if i can give him more coin,because this and that are wrong with truck,first he wants 5k more then leaves office again and comes back he wants 8k more, i evened offered him 4k would not take .on may 10 ,he twisted my arm to order truck and then pulls this, ialso lost out on ... Read More

Full review text opened.

DealerRater - Jul 15, 2016

order new truck on may 10 2016,trading in 2009 ,had deal for 31000 out ddoor price,vehicle comes in end of june,go to pick up they start looking at my truck (2009) buzz Mendoza who i made deal with on may 10, calls me in his office asks if i can give him more coin,because this and that are wrong with truck,first he wants 5k more then leaves office again and comes back he wants 8k more, i evened offered him 4k would not take .on may 10 ,he twisted my arm to order truck and then pulls this, ialso lost out on a private 750 dollar rebate that expired on may 31,because i ordered truck,now i have no new truck and an old truck with 3000 more miles, do not walk away from this dealer ,run away from them,total conmen .

Read at DealerRater

I had been thinking about buying a truck for over a year having never owned one. After doing my research I decided that I wanted to go with Ford and went to Casco Bay Ford. They have a fantastic selection there of both used and new. From looking at the selection of vehicles on the lot I got the impression that trucks are what they really specialize in selling. Ben Seefeldt was the sales associate who worked with me. He met us out on the lot and walked us through the variety of used trucks that they had and then ... Read More

Full review text opened.

DealerRater - Jan 3, 2016

I had been thinking about buying a truck for over a year having never owned one. After doing my research I decided that I wanted to go with Ford and went to Casco Bay Ford. They have a fantastic selection there of both used and new. From looking at the selection of vehicles on the lot I got the impression that trucks are what they really specialize in selling. Ben Seefeldt was the sales associate who worked with me. He met us out on the lot and walked us through the variety of used trucks that they had and then showed us lower end and higher end new trucks in stock. I was thinking of getting a new truck prior to going to the dealership since used trucks often seem to be almost as expensive as new ones, but they had a nice selection of used trucks and better prices than I had generally seen online for used trucks, so my wife and I ended up choosing to get a fully loaded 3 year old F150 for a much lower price than a similar new one. The purchasing experience was absolutely low pressure. We also had my 3 year old son with us who was even more excited about buying a truck than I was, and they were very understanding of his excessive energy level as we tried to get through the tedious paperwork associated with vehicle purchasing. Having never owned a truck, I want to say that they did not try to talk me into buying one. They were very up front on the costs of truck ownership and maintenance and really seemed interested in helping me make a decision as to whether buying a truck was a good decision for me. The sales associate clearly wanted to make the sale, but it was very clear that if I did not like something that he said he was not going to try to fast talk me into buying anyway. I have been driving the truck for about a month now, and everything on it works great. I hope not to be buying a new truck for a long time, but next time I do, I plan to return to Casco Bay Ford.

Read at DealerRater

I've dealt with these guys a while now. The counter guys aqre former mechanics, not customer service profeswsionals. These guys act like they are doing you a favor everytime the you bring your cdar there. You get absoulutely no sense they care wehter you go there or not. It's almost like there only there becuase they are obligated to do service as a dealer. This morning I went in for an appoiment they know about since Monday. They waited till I got there this morning and told me they might not have the parts. I asked why they ... Read More

Full review text opened.

DealerRater - Dec 31, 2015

I've dealt with these guys a while now. The counter guys aqre former mechanics, not customer service profeswsionals. These guys act like they are doing you a favor everytime the you bring your cdar there. You get absoulutely no sense they care wehter you go there or not. It's almost like there only there becuase they are obligated to do service as a dealer. This morning I went in for an appoiment they know about since Monday. They waited till I got there this morning and told me they might not have the parts. I asked why they didn't have the parts and didn't call the night before if that was the case. I got qa look like I was crazy for asking them to do thier jobs. I took my keys and left. The sad thing is, the parts they didn't know if they had, I bought less than a mile away at a VIP Car Center. The hard to get parts? Wipers and rain shields for a 2013 F150. Pretty pathetic for a FORD dealership.

Read at DealerRater

Gregg French was more than willing to work with me for the for the budget I was looking for. Brought the truck to me at work and test drove for it 2 days. Loved it and I left the dealership with the truck I wanted! Yeah!!!

Read at DealerRater

Very happy with what they had been done as always,very friendly and knowledgeable, they all seem to listen to any concerns you may have.

Read at DealerRater

The first day we went to look at a vehicle the keys were nowhere to be found so we could not test drive. Left contact info herd nothing. I had to call and schedule a test drive left work early got a baby sitter we were planing on making an offer so my wife came. We arrive on or near time, turns out they sold the car hours earlier. Having delt with other dealers in the area I would have to say there service was by far the worst. Don't waste your time!

Read at DealerRater

Cascobay Ford does the hard things very well and also does the easy things very well too Jay in service knows the vehicle from its previous owner who traded it in and makes recommendations based on the well being of the vehicle Very pleased with everyone's attitude- they are trying hard to do the right thing

Read at DealerRater

Great experience as always - friendly, professional and service work always done on time as promised. Highly recommend to anyone above all dealerships in the area.

Read at DealerRater

We came for a test drive and drove home in a 2008 Saturn Aura. The sales staff was friendly and made the whole experience very pleasant. Cody McAllister and Ben Seefeldt were very professional and easy to work with. The finance manager Jeff Mcfarren made the paper work painless. We would definitely consider doing business with Casco Bay Ford in the future.

Read at DealerRater

I bought a Ford Edge yesterday, and from my initial call to the signing of the paperwork, was easy breezy! I have been looking for a few months, and when I pulled up they had exactly what I wanted color, price, and my sales person Drew Bassett was so informative he went above and beyond explaining the car! We had some good laughs on the test run, and it just made me so happy to feel not just another sale! This is my second car from this dealership and was so impressed with their overall customer service and will be ... Read More

Full review text opened.

DealerRater - Jul 17, 2014

I bought a Ford Edge yesterday, and from my initial call to the signing of the paperwork, was easy breezy! I have been looking for a few months, and when I pulled up they had exactly what I wanted color, price, and my sales person Drew Bassett was so informative he went above and beyond explaining the car! We had some good laughs on the test run, and it just made me so happy to feel not just another sale! This is my second car from this dealership and was so impressed with their overall customer service and will be referring as much as I can to this dealership! Highly recommend!

Read at DealerRater

I had a great experience buying my 2013 Ford Focus. Gregg French was easy to work with and was not pushy. I expected the same ole same ole and never experienced it. Even when Buzz Mendoza stepped in he was able to move in my direction a bit. Great guys, great dealership. Look forward to a long and lasting relationship with Casco Bay Ford.

Read at DealerRater

I searched for quite awhile online trying to find the "right" car. When using a comparison search between models, Casco Bay Ford had hands down the best start price. I was really specific in what kind of car I wanted: age, miles, price, color, features etc.. This is my first time dealing with Casco Bay and I have NEVER had such a GREAT experience buying a car. I bought a 2012 Kia Forte, love~love~ love it. My relaxed sales guy Ben was really fun to work with. My experience was, it is worth the trip and it is ... Read More

Full review text opened.

DealerRater - Jun 1, 2014

I searched for quite awhile online trying to find the "right" car. When using a comparison search between models, Casco Bay Ford had hands down the best start price. I was really specific in what kind of car I wanted: age, miles, price, color, features etc.. This is my first time dealing with Casco Bay and I have NEVER had such a GREAT experience buying a car. I bought a 2012 Kia Forte, love~love~ love it. My relaxed sales guy Ben was really fun to work with. My experience was, it is worth the trip and it is worth checking this team out. I even lucked out and got live music playing from an awesome singer/guitarist in the lobby. It was quick and no hassles, didn't blow the whole day waiting. Little things like, filling up the gas tank after purchase, and having a first oil change on them, all counts.THANK you guys.

Read at DealerRater

When I found the pre-owned car I was looking for advertized at Casco Bay, I called and was lucky enough to reach Nate Conners. Nate arranged for me to take this car for an extended test on short notice and he was more than responsive to my questions and concerns. Given my schedule, I would not have been able to pursue this sale if not for his flexibility. He represented this dealership with professionalism, flexibility and good humor. Without his responsiveness, I would not have made an offer. The sales transaction was respectful and straightforward. It was a fair deal. ... Read More

Full review text opened.

DealerRater - May 22, 2014

When I found the pre-owned car I was looking for advertized at Casco Bay, I called and was lucky enough to reach Nate Conners. Nate arranged for me to take this car for an extended test on short notice and he was more than responsive to my questions and concerns. Given my schedule, I would not have been able to pursue this sale if not for his flexibility. He represented this dealership with professionalism, flexibility and good humor. Without his responsiveness, I would not have made an offer. The sales transaction was respectful and straightforward. It was a fair deal. I hadn't intended to pursue financing with a dealership,as I receive competetive rates with my Credit Union, but I was able to finance this car with a rate well below what I was quoted from my CU. The business manager was skilled and to the point; and I left confident that all details were covered. My experience at Casco Bay Ford was noteworthy. I received the combination of superior service and competence that leaves an impression. It is good to know that a Maine owned business, that serves local consumers, continues to set the standard for larger competitors. I am enjoying my new vehicle, and I enjoy it more knowing that the sale was transacted in such an above board, respectful manner. I highly recommend Nate and his team. I am glad I made that phone all.

Read at DealerRater

I bought a car from Casco Bay Ford yesterday from a sales professional named, Ben Seefeldt. What a GREAT customer based dealership. I live over 2 hours away, and like everyone, life is extremely busy. They offered to drive the car to me, and leave it so that I may have the opportunity to test drive it. We drove to the dealership early in the morning to either make a deal, or return the car. I was presently surprised by how fast they and caring they are. I flew in and out of there like a hurricane. My husband and I ... Read More

Full review text opened.

DealerRater - Feb 21, 2014

I bought a car from Casco Bay Ford yesterday from a sales professional named, Ben Seefeldt. What a GREAT customer based dealership. I live over 2 hours away, and like everyone, life is extremely busy. They offered to drive the car to me, and leave it so that I may have the opportunity to test drive it. We drove to the dealership early in the morning to either make a deal, or return the car. I was presently surprised by how fast they and caring they are. I flew in and out of there like a hurricane. My husband and I had to go to work in the afternoon and brought our 3 young children, 2 of them got sick on the long drive down. Needless, to say we were in a hurry. Ben, was to the point, fast and did everything he could to make sure we were satisfied. He made sure that I had everything that I needed to insure that my children were comfortable. After, we settled on a price (one that is VERY reasonable) and was finishing paperwork, they cleaned the car again, and filled it up with gas. This place was defiantly worth driving over 2 hours. 🙂 HIGHLY Recommended!!!!

Read at DealerRater

What can I say? I have wanted to buy a new car for several months. It just seemed like no one wanted my business. I had been to Rowe, Yankee, Prime, Berlin City, Bill Dodge & Quirk. Let's just say I was less than impressed by the sales staff at these dealerships. I mean seriously. It just felt like they were trying to sell me cars that I didn't want to buy. I was confused. I didn't get it. Why are these people working so hard to sell me something I don't want to buy. I ... Read More

Full review text opened.

DealerRater - Jan 24, 2014

What can I say? I have wanted to buy a new car for several months. It just seemed like no one wanted my business. I had been to Rowe, Yankee, Prime, Berlin City, Bill Dodge & Quirk. Let's just say I was less than impressed by the sales staff at these dealerships. I mean seriously. It just felt like they were trying to sell me cars that I didn't want to buy. I was confused. I didn't get it. Why are these people working so hard to sell me something I don't want to buy. I felt like no one was actually listening to me. They weren't taking the time to know me or to understand my needs. It was just a quick...... "oh, you like that 1". They get keys, slap a plate on the car and off I go. I felt so uncomfortable. I had no idea what any of the buttons in these cars did. Get back from the test drive & " I'll make you a deal". REALLY! Disgusted by how I was treated I gave up. Of course when I say that I mean.... My car gave up. Gave up on me. Broken down on the side of the road. This is what I was trying to avoid. This is why I went to all of those dealerships. This is why I wanted to buy a new car........ AHHHHHHHHHHHHHH!! Here we go again. Casco Bay Ford. Let's see how far I get with these guys. I arrive. Less than thrilled. OK, that's an understatement. By this time I'm sure I had a chip on my shoulder given my past experiences. I was greeted by Nick Orlando.------- "hmmmmm" What's up? This guy looks happy to see me. Alright, I'll bight. Nick walked me around the lot. I instantly felt comfortable. He was actually asking me questions. Questions like what was I planning on using this car for? What features are important to me? "I was shocked. Not only was he trying to figure out what was important to me. It was obvious that he cared. He was laughing and joking with me. It was like we were hanging out. I felt so comfortable. WOW! what's this? Now as I said previously I had been to many dealerships. In fact I was looking at the same car at all of these dealerships. The Ford Focus. I love the look. I told Nick this. He said "I understand that you have test driven the Focus at other dealerships Jen, however I'm going to treat you like this is the 1st Focus you've ever seen." He then went over the whole car with me. I was shocked. It has a cap-less gas system. It has 911 assist. It has Sync for my cell phone. I mean come on. I've driven 6 other Focus' at 6 other dealerships and I'm just finding this stuff out now. Nick put a plate on the car. Oh wait that's different. He's taking the time to adjust my seat. He's showing me how to adjust the mirrors and steering wheel. He's getting my car seats out of my rental car and putting them in the Focus. Is this really happening. Oh..... yes it is happening. My daughters snack spilled all over the back seat. She was mortified. Nick just laughed and told her that he did the same thing that morning. I can't begin to tell you how relieved I was. Here's a guy who cares. In case your wondering.... The over the top service did not reflect in the price. Quite frankly I would have paid more to not have to go back to any of the above mentioned dealerships. Fortunately I didn't have to when I told Nick that his price was slightly higher than what I was previously quoted he smiled and said " Jen, Great news we have a 110% best price guarantee. I'll give you 110% of the difference from the lowest price you got on your new Focus." Is this really happening. Quality Service & Best Price. Let's just say my daughter and I look good in our new Ford Focus. Thank you so much Nick-

Read at DealerRater

Ben!!!I can’t thank you enough for working with me so patiently to find the perfect vehicle. You were so accommodating and truly committed to meeting my needs. I got in my new car this morning and can honestly say I am 200% satisfied. I absolutely LOVE it! Kudos to the entire CASCO BAY FORD staff for red carpet service, everyone was so personable it was truly a pleasant experience. Will I be back for a future purchase ABSOLUTELY, as well as my family, friends and co-workers as I sing all of your praises. Thanks Again! Kelly Hansen Windham Maine

Read at DealerRater

This was my first car buying experience. Ethan made it easy and got me into a better car than I expected for the same price as used vehicles I was offered at other dealerships. He showed me a few different vehicles and let me decide which one I liked best. No pressure at all. I am also continuing to bring my vehicle back for service because everyone there is very knowledgable and the service is very quick.

Read at DealerRater

What I liked about dealing with Casco Bay Ford was it is a local, small business in my neighborhood. I received the personal touch from Ethan Duval. He listened to what I wanted, and they searched, and located 'my car'. They had patience with my financing process and even put the license plates on after I registered the car. So, if you're looking for a Great salesman to purchase a vehicle from, go in and see Ethan!

Read at DealerRater

I bought a truck from this dealership. I paid $21,000 for it and they refused to put a decent set of tires on it. I liked the truck and the price was within the usual limits and I did not have time to keep looking for a vehicle so I bought it. Two months later I have to put tires on the truck costing me $600. I like the truck but when my mechanic looked it over he told me I may have a slight leak in my transmission. I brought it back and the talked to me like I was an ... Read More

Full review text opened.

DealerRater - Oct 23, 2012

I bought a truck from this dealership. I paid $21,000 for it and they refused to put a decent set of tires on it. I liked the truck and the price was within the usual limits and I did not have time to keep looking for a vehicle so I bought it. Two months later I have to put tires on the truck costing me $600. I like the truck but when my mechanic looked it over he told me I may have a slight leak in my transmission. I brought it back and the talked to me like I was an idiot. I will never do business with this dealership again and I strongly urge anyone else that is considering purchasing a new or used car in the future to look at other dealerships in the area. Frustrated

Read at DealerRater

Dealing with Nate and the rest of the Casco Bay team has been the most pleasant buying experience I've had. My wife and I were looking for a 2013 Ford Escape SEL in gray. Zero pressure. Nate asked what our needs were and worked hard to find the exact vehicle that we wanted and get it from another dealer. While that should be the norm, Nate went one step further and delivered the car to our home, showed us the features and had us sign the papers in the comfort of our home. All of this happened after 8pm on ... Read More

Full review text opened.

DealerRater - Oct 13, 2012

Dealing with Nate and the rest of the Casco Bay team has been the most pleasant buying experience I've had. My wife and I were looking for a 2013 Ford Escape SEL in gray. Zero pressure. Nate asked what our needs were and worked hard to find the exact vehicle that we wanted and get it from another dealer. While that should be the norm, Nate went one step further and delivered the car to our home, showed us the features and had us sign the papers in the comfort of our home. All of this happened after 8pm on a Wednesday night. You get the sense Nate is one of the few sales guys who truly cares about his customers and goes the extra mile to ensure complete satisfaction. If you are in the market for a Ford and don't want the run-around, bait 'n switch and high pressure environment, there's only one place I'll be going from now on. Nate Conners at Casco Bay Ford. Thanks again, Nate! You rock.

Read at DealerRater

Great experience in purchasing a new vehicle. Anthony was very patient and answered all questions about the vehicle and because we lived over 300 hundred miles from the dealership he even went out and took pictures of the vehicles exterior and interior so we could see what we were purchasing. The Financing was also very easy and the rates were much better than my local Credit Union and Bank. The real kicker though was that they actually delivered the vehicle to me, that is what I call service. My wife and I were going to go pick it up but my ... Read More

Full review text opened.

DealerRater - Oct 21, 2011

Great experience in purchasing a new vehicle. Anthony was very patient and answered all questions about the vehicle and because we lived over 300 hundred miles from the dealership he even went out and took pictures of the vehicles exterior and interior so we could see what we were purchasing. The Financing was also very easy and the rates were much better than my local Credit Union and Bank. The real kicker though was that they actually delivered the vehicle to me, that is what I call service. My wife and I were going to go pick it up but my work schedule changed and we would not have been able to pick up our new Explorer until the following week so they offered to deliver it to us. If they treat all there customers like that they will have a very successful business. You can have the best product in the world but without service you have nothing. I would recommend this dealership to my family and friends. Dennis

Read at DealerRater

This is more a positive Joe Galletta and Nate Connelly review than a Casco Bay Ford review … Joe is (was?) a managing partner of Casco Bay Ford and he is the reason I went there in the first place after a 20 year relationship with Rowe Ford … Joe G is an absolute straight shooter, unlike many (if not most) xxxxxx-monks in the car bizness … Joe’s word is gold and he honestly treats customers the way we all want to be treated … Joe feels that taking care of the customer is # 1 and as long as that is done well, everything else ... Read More

Full review text opened.

DealerRater - Sep 24, 2011

This is more a positive Joe Galletta and Nate Connelly review than a Casco Bay Ford review … Joe is (was?) a managing partner of Casco Bay Ford and he is the reason I went there in the first place after a 20 year relationship with Rowe Ford … Joe G is an absolute straight shooter, unlike many (if not most) xxxxxx-monks in the car bizness … Joe’s word is gold and he honestly treats customers the way we all want to be treated … Joe feels that taking care of the customer is # 1 and as long as that is done well, everything else will fall into place … that attitude obviously rubbed off on my salesman, Nate Connelly …. Nate was wonderful to work with and very knowledgeable and personable … I bought a 2010 Sport Trac from Nate and could not be happier … I had one issue with the Sport Trac in that it had paint finish swirls all along 1 side of the vehicle from a bad factory buff job … Joe completely redetailed the truck at his expense when he found out about it and made no excuses whatsoever to try to crawl away from the problem … from what I understand, Joe G may be taking over the Ford dealership in South Paris ME … if he does, I shall be following him there … the man knows his business and treated me very well and fairly and he deserves my loyalty … Casco Bay Ford may or may not have Joe involved in running that location in the future … I guess that is an open question for now … if Joe is still involved with Casco Bay, so much the better for Casco Bay (probably way so much better, from what I hear thru the grapevine about the tailspin since Joe G stopped his day to day operations there) … if not, that is Casco Bay’s loss … let he who has ears, listen …

Read at DealerRater

I purchased an F- 350 diesel my sales person I feel was acting in good faith but his boss Bob Berwick flat out lied to my face to get the sale. When I went back to the dealer to finish the transaction he said he had not told me what he had and blamed it on his sales person . He then lied to the owner in front of me at this point I could see things were going nowhere the owner told him to fix it and washed his hands off the matter at which time I was given the run ... Read More

Full review text opened.

DealerRater - Sep 2, 2011

I purchased an F- 350 diesel my sales person I feel was acting in good faith but his boss Bob Berwick flat out lied to my face to get the sale. When I went back to the dealer to finish the transaction he said he had not told me what he had and blamed it on his sales person . He then lied to the owner in front of me at this point I could see things were going nowhere the owner told him to fix it and washed his hands off the matter at which time I was given the run around by Bob and his Minions until I gave up and left. The bottom line is this Bob Berwick Is a pathological liar and his boss did nothing to help me the customer. I would not buy anything from these " Gentlemen"ever again . Deal with them at your own risk !

Read at DealerRater

This is what I wrote to their managing partner: I am writing this because I have never been so upset by a car dealership in my life. I wanted to buy the 2011 Raptor you have in stock. We went there on 4/29 and was shown the vehicle by Mark Laigle. I drove it and liked it. The pricing we got that day, after Mark went back and forth to someone, I don't know who, was $54,950 minus $250 coupon minus my trade-in of $15,265 for a net of $39,435. It was agreed that you would remove the graphics package so it became $39,435 minus $1870 for ... Read More

Full review text opened.

DealerRater - May 8, 2011

This is what I wrote to their managing partner: I am writing this because I have never been so upset by a car dealership in my life. I wanted to buy the 2011 Raptor you have in stock. We went there on 4/29 and was shown the vehicle by Mark Laigle. I drove it and liked it. The pricing we got that day, after Mark went back and forth to someone, I don't know who, was $54,950 minus $250 coupon minus my trade-in of $15,265 for a net of $39,435. It was agreed that you would remove the graphics package so it became $39,435 minus $1870 for a total of $37,565. Also a Ford bedliner was to be thrown in as part of the deal. There was a discussion of plates and doc fees and after talking to "someone" Mark told my wife and I it would be $1 plate charge and $1 doc fee and of course no sales tax due to us being from NH. That made my wife comment to Mark, "That's great, no documentation fees." I called a day later and made a counter offer which was not accepted. So I called today to see if the original offer was still good and the vehicle was still available and was told yes. Bottom line is we go there today (150 mile round trip) and everything is ok except no bed liner, but Mark agreed to bring it to me and install - fine. Then when we think we're all set and after spending a couple hours we are now told there is now a $289 doc fee. Mark says we must have misunderstood him but that is pure Bull. He definitely quoted us the $1 each doc and plate fees. Otherwise, why would they, out of the blue, drop the doc fee $100. Maybe someone gave him bad info, maybe not, but I for sure know it is not the way to please a prospective customer. If I wasn't so mad at that point I would have told Mr. Blue Shirt to go down the hallway and read the sign in the waiting area. Also, the second part of the sign. It may seem petty to you to walk out over only $289 but if honesty prevailed you would have eaten the $289 which shouldn't have been there in the first place. I don't know what kind of operation you're running but there is obviously a definite communication problem with the staff. Their response: I am glad you have contacted me. There was/were obviously issues in our attempt to finalize a transaction with you. While I have a certain tolerance for mistakes and miscommunication, I certainly have no tolerance for deception and/or deviant, unethical behavior. After discussing the situation with my employees, in whom I have a high degree of faith, and hold in high esteem, I conclude there was no attempt to deceive you, in any manner, by anyone involved at my dealership. Unfortunately, this interaction did not result in a transaction at this time. If you wish to discuss it further I am always available. Thank you for the opportunity. Joe Galletta, Managing Partner, Casco Bay Ford My response to that (never answered): Thank you for your response. I am not saying it was an intentional deception regarding the Doc fee but we are 100% certain that we were told the price of $37,565 including bedliner plus $1 plate fee and $1 Doc fee. This did not happen until after Mark talked to someone inside. If it had been set up front we would have paid it with no question. No one mentioned anything about it until we'd been there over 2 hours. As much as I want that truck I can't drive over there again and sit around while nothing seemingly happens and maybe to be told there is some other charge that was overlooked. Just FYI Mark told us it was OK to pay by personal check. Is this a fact? I offered to go to the bank to get a check from them but of course it wouldn't have been for the correct amount. I'll probably wind up paying a lot more for another truck because most have the graphics pkgs installed.

Read at DealerRater

I got what I wanted without a lot of unnecessary time. Purchase was handled very quickly, got all the options, rebates, discounts, etc. Second vehicle I have bought there, and not the last. Service on my former vehicle was always timely and reasonable.

Read at DealerRater

We went on the fordvehicles website and did a build your own Ford Escape. Casco Bay Ford had a close to identical vehicle sitting on their lot. We made an appt with Rowe Ford, and we were greeted by the sales person at the door and got undivided attention throughout our time there. They had no inventory what-so-ever so we looked through the inventory of all of the vehicles in the Boston area and this one at Casco Bay Ford was the only one close to what we wanted. We had an appt with David Searles at Casco Bay Ford. ... Read More

Full review text opened.

DealerRater - Jul 21, 2010

We went on the fordvehicles website and did a build your own Ford Escape. Casco Bay Ford had a close to identical vehicle sitting on their lot. We made an appt with Rowe Ford, and we were greeted by the sales person at the door and got undivided attention throughout our time there. They had no inventory what-so-ever so we looked through the inventory of all of the vehicles in the Boston area and this one at Casco Bay Ford was the only one close to what we wanted. We had an appt with David Searles at Casco Bay Ford. For close to two hours we were virtually ignored, even after we stated we wanted to buy the vehicle. We went there to buy and we already knew what we wanted and we had already test driven a similar model. The Escape we wanted had over 2000 miles on it and we were informed that Joe G. let his wife drive it around for a while. Casco Bay Ford was completely unwilling to negotiate pricing at all and did the whole don’t leave, let me talk to my boss game. This, to me, is the sleaziest and most dishonest game in the book. After close to 3 hours of being at the dealership the county sheriff came in and served David with divorce papers. Another sales guy stepped in to assist us and we were finally offered water to drink. It shouldn’t take 3 hours to be offered water. We sought out Joe G (managing partner) and expressed our discontent with him. We were able to work out pricing that both parties felt fair. Part of the agreement was that we would get rubber front and rear floor mats as as well as a rubber rear cargo mat. We were pre-approved with Bank of America for a loan with an interest rate of 2.94%. Kurt was unable to get that same interest rate through their normal processes through the same bank and tried to pressure us into a 3.5% rate. A simple follow up the following morning and Bank of America honored the 2.94% rate from the pre-approval. After close to 5 hours at the dealership, we drove off of the lot with our new vehicle. I was driving in our other car in front of my wife driving in the new Escape when I noticed that one of the fog lights on our brand new car did not work. We plan on getting this looked at Rowe Ford when we get our first oil change as we have no plans to do any further business with Casco Bay Ford. Upon the first wash of the vehicle we noticed a slight water leak in the rear window. We also plan on getting fixed at Rowe Ford. The inspection sticker on the car was set for May. We didn’t purchase the vehicle until the end of June and it should have been updated to reflect the accurate time. We didn’t notice this until July rolled around it was too late to do anything about it at that time. We found a Nintendo DS in the pocket of our rear seat. Being honest people, we returned it to Joe G as it belonged to his kid. It was left in there when his wife was using the vehicle. You would think they would do a thorough inspection of the vehicle before selling it. We were told it would take a week for our rubber mats to come in. Two weeks later, after a couple of phone calls, they were finally in. Brian, delivered them to us the next day. After getting home, and anxious to open my new package, I quickly realized they only got us the front and rear floor mats and did not order the rear cargo mat. After a few phone calls, we finally got a call back stating that they will order us a rear cargo mat. A couple of business days later we got a call saying our rear cargo mat was in. We thought it was weird that took so little time to get in. We setup a time to meeting a Casco Bay Ford employee at a local business as he as unfamiliar with the area and could not find our place. We received the box from him and drove home. When we got home we opened up the box to find some cheesy, aftermarket, rolled up and bent, doesn’t even fit correctly, plastic rear cargo mat. The paper we have signed by them clearly says RUBBER cargo mat. We are so disgusted at this point that we given up as we know we are never going to be satisfied with them.

Read at DealerRater